Returns & Refunds
How to return an item
1. Sign in to your hardtofind account
2. Select MY ORDERS from the 'manage your account' section
3. Choose the item you wish to return and click RETURN ITEM(S)
Note: Some items may not be returnable, please refer to our Returns Policy below for details.
You can return any item, for any reason, within 30 days of receipt.*
If the item you wish to return is faulty, we will require either photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it to the appropriate seller.
You will then be offered a full refund*** or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, PayPal account or store credit. Promotional codes are not eligible for refund.
If you'd like to return an item for another reason, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.
Please note: Store credits are valid for 1 year from the date of issue, unless specified otherwise.
*Items that cannot be returned include: hardtofind gift cards**, personalised products, made-to-order furniture, underwear, swimwear with the hygiene sticker removed, earrings for pierced ears and food items that have been opened. All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return.
If for any reason a product you have ordered is not available or out of stock, we will also refund you or offer you a store credit to the same value.
**hardtofind gift cards are valid for 1 year and cannot be returned or exchanged for cash. All returned items that were paid for with a hardtofind gift card will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card or PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial card/PayPal payment and the remaining amount will be refunded as store credit.***Orders purchased using zipPay are not eligible for a refund - a store credit will be issued instead.
Please note: We are unable to return an item that is not being returned by the original purchaser.