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Our website shopping platform displays products available from independent sellers (“Sellers”). We act as their agent and receive payments on their behalf.
We and our Australian Sellers are bound by the Australian Privacy Principles. To the best of our ability, we and our Sellers also comply with privacy laws in jurisdictions where Sellers or their customers are located, including the EU General Data Privacy Regulation (GDPR).
In these policy statements, "we", "us" and "our" means Hard To Find Pty Limited (ABN 1313295039) of Suite 2.27, 100 Collins Street, Alexandria NSW 2015, Australia. We are the controller of personal information collected on our website.
This section provides details of what personal information we collect on our website, when and how we collect it, why we need it and how we use it.
We take reasonable steps to ensure that any personal information we collect is accurate, up-to-date, complete and relevant to our commercial interests. We take all reasonable steps to safeguard information held by us from unauthorised access, destruction, use, modification or disclosure. Our servers and IT systems are password protected and comply with security standards. The entities that provide our payment systems use secure socket layer technology (SSL) to encrypt credit card numbers and other critical data. Our paper files are stored in premises that are locked when unattended.
We collect order information as agent for our Sellers and pass it on to them. They are contractually obliged to use such information only for the purpose of providing products you order.
If required by law, we may also provide information to government agencies and courts.
Our website database is hosted by Amazon Web Services on servers located in Australia and Singapore. Our Data Processing Agreement with AWS is GDPR-compliant.
If you use our website to buy from a Seller in another country, your transaction will involve a cross-border transfer of your name, address and purchase information to the Seller. Our Sellers are bound by the privacy laws in the countries where they operate.
Independent entities that we engage to support of our website, customer service and marketing may also access information in our database and may provide all or part of their support from other countries that provide an adequate level of data protection.
We will retain information relating to purchases on our website for a period of 5 years, in accordance with the requirements of Australian tax law.
We will retain any information relating to your browsing history on our website for so long as your account with us remains active or until you withdraw your consent to our use of this information, whichever first occurs.
If we have your personal information, you have various rights under the privacy law in Australia. You may also have rights under the law in your location if you are outside Australia. They may include a right to access, rectify and erase your information and a right to withdraw your consent to its use.
To exercise your privacy rights, please contact us, selecting “Privacy” in the Enquiry Type menu. We will respond as soon as possible. In the unlikely event we are unable to resolve your concern within 30 days, you can proceed to lodge a complaint with OAIC.
If you are outside Australia, you may also be able to lodge a complaint at any time with the supervisory authority for privacy in your home state, province or country.
You can edit and update your Wishlist and delete your stored credit card details via your account page.
This policy is effective from 22 May 2018. Any changes will be posted on this page. If changes are significant, we may choose to notify you by email or to clearly indicate on our home page that the policy has been updated.