FREE SHIPPING AUSTRALIA-WIDE*

FAQs

How does hardtofind work?

hardtofind is a curated marketplace where you can shop directly from the world's best designers, makers and artists. To find out more about how the site works, simply click here.

Where's my order?

hardtofind is a curated marketplace and each seller you buy from will deliver their products directly to you. For this reason, shipping times and methods can vary from product to product.

  1. To check dispatch times and shipping methods, simply refer to the 'delivery note' on the relevant product page. You can also check where the item was shipped from (it may have been shipped from overseas and will therefore take longer to arrive).
  2. If a reasonable amount of time has passed from dispatch, we recommend contacting your local post office to check whether your parcel may be awaiting collection. The little notification cards sometimes go missing.
  3. Failing the above, please contact our customer support team here.

How long does delivery take?

Each item you add to your cart will include a 'delivery note', so that you know what to expect. hardtofind is a curated marketplace and each seller you buy from will deliver their products directly to you. For this reason, shipping times and methods can vary from product to product.

What are your delivery costs?

Most of our sellers offer FREE shipping Australia-wide, however some may charge a small shipping fee for certain items or orders. If a product is delivered FREE this is clearly displayed on each product page, otherwise the shipping cost is displayed at checkout.

What payment methods do you accept?

We accept Visa, Mastercard and PayPal.

What is your returns policy?

Click here to view our returns policy.

How do I return an item?

Simply contact our friendly customer service team by clicking here. To read our returns policy, click here.

How do I apply to become a hardtofind seller?

Simply click here for more information and the seller application form.

How do I contact hardtofind?

Simply click on the Contact us link at the bottom of every page to contact our friendly customer service team.