Exchange or returns

If you wish to exchange or return an item, please email us at help@hardtofind.com.au

You may return a Product that you have purchased if the Product is faulty or you otherwise have a right to return the Product under any applicable law.

If an item arrives faulty, you must inform us within 14 days of receipt of the order. Once you have done so, the appropriate seller will provide you with a stamped, self-addressed post pack in which to return the item. Once the faulty item is received, you will be offered a full refund or store credit, whichever you prefer. Any refunds will be made to your credit card (via PayPal) or PayPal account.

If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. A change of mind on a hand-made to order item will not be exchanged or refunded.

All items being returned must not be affected by being used in an abnormal way, or reduced in value by delay on your part.

If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal or offer you a store credit to the same value, and in this case any shipping costs will be refunded.