I can’t find what I’m looking for?

There are many ways to search for a particular product or brand on hardtofind.

• Search box: simply type in the product type eg) mug, or brand eg) Mozi or the product name eg) ‘mon amie’ mug
• Drop down menus: shop by category or sub category to find exactly what your are looking for

I have a question about a product?

If you have a question about a particular product, you can click on the question mark icon on the product page and a member of the hardtofind. team will respond to your query.

I have a question about an order?

If you have a general query about your order, you can click on the ‘Contact us’ link at the bottom of every page.

What if I don’t have a PayPal account?

PayPal also accepts all major credit cards, so when you go to check out, simply select 'pay via credit card'

When will my order arrive?

Unless otherwise specified in a seller’s Delivery terms, all items will normally ship within 1-2 business days of receipt of your order. If you live in Australia, you can expect your order to arrive within 1-5 days*, sometimes sooner. Orders shipped to overseas destinations may take 3-10 days*. If the item is hand-made to order, you can expect a longer delivery time of up to 4 weeks (please check the seller’s Delivery terms). *From date of dispatch.

I ordered three items, but have only received one of them?

hardtofind. is like a gorgeous shopping mall, where you can browse through a number of smaller boutiques selling unique, high-quality products. You can buy from as many boutiques as you like, simply adding each product to your shopping basket as you go and then proceeding to one easy checkout. Each boutique (or seller) will then dispatch the products directly to you, so you will receive several parcels if you have bought from several sellers.

Can I have this item giftwrapped?

Many sellers offer free gift wrapping. Look out for giftwrapping details next to each product.

I wish to exchange/return an item?

Click here to view our Exchanges & Returns terms