hardtofind. is a new Australian shopping website featuring beautifully designed, unique products — homewares, gorgeous gifts, food, wine, kids' stuff and accessories — that are not easily sourced elsewhere. As working mothers with little time for shopping beyond the basics, we realised that there was a gap in the online market for a quality website where you could rely on finding only the best available.
Having spent (between us) 25 years working on prestige consumer titles, we know the secrets of the stylists and importers — where to find those irresistible products you see in magazines. And we've brought them all together on hardtofind., with one easy checkout and all purchases dispatched direct to the consumer from the supplier.
No more schlepping all over town or trawling through endless websites to find what you're looking for — hardtofind. is a one-stop shop, whether you're looking for an unusual gift, searching out a special food item or boutique wine, or just wanting to treat your home or your kids to a new look.
hardtofind. is like a gorgeous shopping mall, where you can browse through a number of smaller boutiques selling unique, high-quality products. You can buy from as many boutiques as you like, simply adding each product to your shopping basket as you go and and then proceeding to one easy checkout. Each boutique (or seller) will then dispatch the products directly to you, so you will receive several parcels if you have bought from several sellers. Most sellers will dispatch a product within 48 hours of receiving your order, unless a product is made to order in which case that will be stated in the product description.
We use PayPal, the safer, easier way to pay online. The service allows you to pay in any way you prefer, including through credit cards, without sharing financial information. For more information about PayPal's security measures, visit www.paypal.com.au.
Many sellers offer free delivery Australia-wide. Look out for "Shipping: FREE" as you shop on the site. Others use Australia Post's e-parcel and e-parcel express services. You can select the standard or express option at checkout and the system will calculate the cost automatically. If an item needs special delivery, again the system will automatically calculate the cost and add it to your total.
Many sellers offer free gift wrapping. Look out for the "Gift Wrapping" symbol next to each product.
If you wish to return a product that is faulty, you must inform us using your hardtofind. account within 14 days of receipt of the product. Once you have done so, the seller will respond to your request and (if the return is accepted) provide you with the details of where the product is to be returned to. You can view each seller's returns policy on the 'Seller Terms' link on their mini-site. Please note: shipping costs will not be refunded.
By e-mail: help@hardtofind.com.au
By mail: PO Box 7180, Alexandria NSW 2015
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