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About us
hardtofind. is an Australian shopping website featuring beautifully designed, hand-crafted, unique products — homewares, gorgeous gifts, kids' stuff and accessories — that are not easily sourced elsewhere. As working mothers with little time for shopping beyond the basics, we realised that there was a gap in the online market for a quality website where you could rely on finding only the best available.
Having spent (between us) 25 years working on lifestyle magazines, we know the secrets of the stylists and importers — where to find those irresistible products. And we've brought them all together on hardtofind., with one easy checkout and all purchases dispatched direct to the consumer from the supplier.
No more schlepping all over town or trawling through endless websites to find what you're looking for — hardtofind. is a one-stop shop, whether you're looking for an unusual gift, searching out a special something for yourself, or just wanting to treat your home or your kids to a new look.
How it works
hardtofind. is like a gorgeous shopping mall, where you can browse through a number of smaller boutiques selling unique, high-quality products. You can buy from as many boutiques as you like, simply adding each product to your shopping basket as you go and and then proceeding to one easy checkout. Each boutique (or seller) will then dispatch the products directly to you, so you will receive several parcels if you have bought from several sellers. Most sellers will dispatch a product within 48 hours of receiving your order, unless a product is made to order in which case that will be stated in the product description.
Payment
We use PayPal, the safer, easier way to pay online. The service allows you to pay in any way you prefer, including through credit cards, without sharing financial information. For more information about PayPal's security measures, visit www.paypal.com.au.
Delivery
Most sellers offer free delivery Australia-wide. Look out for "Shipping: FREE" as you shop on the site. Others charge a fixed shipping fee per item and use standard parcel post (unless otherwise specified).
Giftwrapping
Many sellers offer free gift wrapping. Look out for the "Gift Wrapping" symbol next to each product.
Returns and refunds
If you wish to return a product that is faulty, you must inform us via email, help@hardtofind.com.au, within 14 days of receipt of the product. Once you have done so, the seller will respond to your request and (if the return is accepted) provide you with the details of where the product is to be returned to. A full refund will then be made to your credit card (via PayPal) or PayPal account. You can view each seller's returns policy on the 'Seller Terms' link on their mini-site. Please note: any shipping costs will not be refunded. If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal, and in this case any shipping costs will be refunded.
Questions
If you have a question about a product, you can click on the 'contact (seller name)' link, located on the 'seller info' panel next to the product in question.
Having spent (between us) 25 years working on lifestyle magazines, we know the secrets of the stylists and importers — where to find those irresistible products. And we've brought them all together on hardtofind., with one easy checkout and all purchases dispatched direct to the consumer from the supplier.
No more schlepping all over town or trawling through endless websites to find what you're looking for — hardtofind. is a one-stop shop, whether you're looking for an unusual gift, searching out a special something for yourself, or just wanting to treat your home or your kids to a new look.
How it works
hardtofind. is like a gorgeous shopping mall, where you can browse through a number of smaller boutiques selling unique, high-quality products. You can buy from as many boutiques as you like, simply adding each product to your shopping basket as you go and and then proceeding to one easy checkout. Each boutique (or seller) will then dispatch the products directly to you, so you will receive several parcels if you have bought from several sellers. Most sellers will dispatch a product within 48 hours of receiving your order, unless a product is made to order in which case that will be stated in the product description.
Payment
We use PayPal, the safer, easier way to pay online. The service allows you to pay in any way you prefer, including through credit cards, without sharing financial information. For more information about PayPal's security measures, visit www.paypal.com.au.
Delivery
Most sellers offer free delivery Australia-wide. Look out for "Shipping: FREE" as you shop on the site. Others charge a fixed shipping fee per item and use standard parcel post (unless otherwise specified).
Giftwrapping
Many sellers offer free gift wrapping. Look out for the "Gift Wrapping" symbol next to each product.
Returns and refunds
If you wish to return a product that is faulty, you must inform us via email, help@hardtofind.com.au, within 14 days of receipt of the product. Once you have done so, the seller will respond to your request and (if the return is accepted) provide you with the details of where the product is to be returned to. A full refund will then be made to your credit card (via PayPal) or PayPal account. You can view each seller's returns policy on the 'Seller Terms' link on their mini-site. Please note: any shipping costs will not be refunded. If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal, and in this case any shipping costs will be refunded.
Questions
If you have a question about a product, you can click on the 'contact (seller name)' link, located on the 'seller info' panel next to the product in question.